VP - End User Services
Job Description
Vice President – End User Services
Full Time - Hybrid
Derby
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
What we offer
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
Job Summary
Technology Platforms is a critical and foundational enabling function within Digital & IT that delivers seamless user centric, Infrastructure & Operational services to the business in conjunction with the business partnering domains and wider shared services functions.
Technology Platforms manages and delivers a significant and complex portfolio, designing, building, implementing, running and maintaining technology platforms and services for IT, Business and Customer funded technology programmes. Technology Platforms is also accountable for the day to day run and maintain of the global IT landscape, managing IT operating costs and supplier contractual adherence and performance.
Reporting to the SVP Technology Platforms, this is a pivotal senior leadership role responsible for defining and driving the strategy, design and continuous improvement of all IT-related touchpoints that impact end user service and clients. This role ensures seamless, efficient and engaging end user experience for employees, aligning business objectives and user expectations
What you will be doing
The role has end-to-end accountability for a broad portfolio of client-facing IT services, including laptops, desktops, collaboration tools, Citrix, VDI, identity and access management, client services, Microsoft Exchange, and client applications.
Responsibilities
•
Provide end-to-end ownership of the following services:
•
End User Devices: Laptops, desktops, mobile device management
•
Collaboration & Productivity: Microsoft 365, Teams, SharePoint, Exchange
•
Virtual Platforms: Citrix, VDI environments
•
Identity & Access Management: Authentication, provisioning, and lifecycle management
•
Client Applications: Core business applications used by end users
•
Client Services: Active Directory, MECM
•
All enabling infrastructure
•
Working in conjunction with the Enterprise Architecture community define and lead the vision and roadmap for client and end user experience across all IT services and platforms, ensuring outcomes are delivered in line with the D&IT Strategy
•
Manage and delivery a large portfolio of projects and programmes, IT for IT, business and Customer funded, ensuring portfolio prioritisation and delivery to time, cost and quality
•
Manage the pipeline of work for suppliers, ensuring clear requirements from Rolls-Royce and timely, high-quality delivery
•
Deliver an exceptional end user experience focussed on understanding the business needs and end user expectations. Actively engage and communicate with the end user communities
•
Own and be a
Full Time - Hybrid
Derby
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
What we offer
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
Job Summary
Technology Platforms is a critical and foundational enabling function within Digital & IT that delivers seamless user centric, Infrastructure & Operational services to the business in conjunction with the business partnering domains and wider shared services functions.
Technology Platforms manages and delivers a significant and complex portfolio, designing, building, implementing, running and maintaining technology platforms and services for IT, Business and Customer funded technology programmes. Technology Platforms is also accountable for the day to day run and maintain of the global IT landscape, managing IT operating costs and supplier contractual adherence and performance.
Reporting to the SVP Technology Platforms, this is a pivotal senior leadership role responsible for defining and driving the strategy, design and continuous improvement of all IT-related touchpoints that impact end user service and clients. This role ensures seamless, efficient and engaging end user experience for employees, aligning business objectives and user expectations
What you will be doing
The role has end-to-end accountability for a broad portfolio of client-facing IT services, including laptops, desktops, collaboration tools, Citrix, VDI, identity and access management, client services, Microsoft Exchange, and client applications.
Responsibilities
•
Provide end-to-end ownership of the following services:
•
End User Devices: Laptops, desktops, mobile device management
•
Collaboration & Productivity: Microsoft 365, Teams, SharePoint, Exchange
•
Virtual Platforms: Citrix, VDI environments
•
Identity & Access Management: Authentication, provisioning, and lifecycle management
•
Client Applications: Core business applications used by end users
•
Client Services: Active Directory, MECM
•
All enabling infrastructure
•
Working in conjunction with the Enterprise Architecture community define and lead the vision and roadmap for client and end user experience across all IT services and platforms, ensuring outcomes are delivered in line with the D&IT Strategy
•
Manage and delivery a large portfolio of projects and programmes, IT for IT, business and Customer funded, ensuring portfolio prioritisation and delivery to time, cost and quality
•
Manage the pipeline of work for suppliers, ensuring clear requirements from Rolls-Royce and timely, high-quality delivery
•
Deliver an exceptional end user experience focussed on understanding the business needs and end user expectations. Actively engage and communicate with the end user communities
•
Own and be a
Apply Now
Posted: 9/30/2025